Directory Autopsy · behavioral health & telehealth
You submitted the update. Nobody knows whether it took.
Your credentialing software shows what you sent. It cannot show what the payer published. We read the public directory your patients search, compare it against the federal NPPES filing your clinician made themselves, and keep every disagreement as evidence.
Three findings from last week’s run · groups and clinicians redacted
This is what we hand you.
| What the payer published | What the record actually says |
|---|---|
|
An organization record with 0 clinicians |
Its twin — same payer, same organization NPI — carries 21 |
|
Four organization records, every one with 0 clinicians |
The same legal entities on a second payer: 400+ clinicians each identical NPIs, both directories read the same week |
|
96 organization records across two payers |
95 of them have nobody attached the one that works carries 21 clinicians |
Three findings from three unrelated groups, across two national payers. Every value traceable to a saved copy of the payer’s own response.
Published professional directory data only. No patient data, no portal logins.
What we found
Last week we ran this against 19 behavioral-health and telehealth groups. Fifteen of them had at least one payer-published organization record with no clinicians attached. A patient who finds that record cannot book anyone.
These are not typos in a single feed. The same group is published correctly by one payer and emptied out by another, in the same week, under the same federal NPI.
Four out of five. There is no reason to assume your group is the exception, and the only way to find out is to read what your payers actually published.
Whether it corrects itself
of listings already flagged as inaccurate were still wrong when a 2024 resurvey of Pennsylvania marketplace directories checked them more than 500 days later.
How we check
Federal rule requires Medicare Advantage and Medicaid managed care plans to publish provider directory data through a public API and update it within 30 days. That is the record your patients search. We read it directly, clinician by clinician, and compare it against the NPPES enumeration your clinicians filed themselves.
Where the two disagree, you get the payer's exact published value, the federal value, a link to the source, and a timestamped copy of the response we read it from.
Boundary: we document what the payer published and preserve the evidence; your team still submits the correction. No subscription, no PHI, no BAA, no portal credentials, no security review.
What it costs
Up to 75 clinicians across Cigna and Humana in one state. $25 per clinician after 75. Additional payer directories are confirmed in writing before payment.
If we find fewer than five appointment-breaking errors in your first fifty clinicians, you pay nothing.
Appointment-breaking means a discrepancy that changes how a patient can find, identify, or contact a clinician: wrong profession, dead phone number, wrong address, or a listing with no bookable clinician.
Paid by card. No contract, no subscription, no procurement, no demo gate.
A findings sheet, one row per discrepancy, ranked so the appointment-breaking ones are at the top. A one-page memo you can forward without editing. Every value traceable to a saved copy of the payer's own response.
Who runs this
OnPanel Health is run by Akken Yaku, founder and audit operator. Every finding is reviewed by hand before it reaches you, and the memo comes from me.
Request
Request a Directory Autopsy
Enter your work email. We’ll reply to confirm your state, payer directories, and clinician count before any work begins.
We use your work email only to respond to this request. We do not sell or share it. No patient data, no portal logins.
Request received.
We’ll email you to confirm scope, price, and delivery before the audit begins.